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Email folders have lost most contents and time machine can…

Customer Question
Email folders have lost...

Email folders have lost most contents and time machine can not recover

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On a mac

Technician's Assistant: What troubleshooting have you tried?

Apple tech support said it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Apple said google is the only one who could fix

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
12/27/2017
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you talking about Gmail folders managed by the built-in Mail app on your macOS running on Mac?

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Customer reply replied 6 months ago
this is not going to work. several apple senior advisors have not solved problem and doing this be email certainly will not work. please refund my money
Email technician: Pete, Computer Expert replied 6 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,387
Experience: CISCO certified computer and networking expert
Verified

Hello, I see the previous expert has left the conversation.

My name is***** will try my best to help you with your question.

You may not be able to recover the emails from Time Machine, but you should be able to recover from the Google account - do you wish me to send you some instructions?

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