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Have been trying to set up my email on my iPad but it would…

Customer Question
Have been trying to...

Have been trying to set up my email on my iPad but it would not accept me and. Ow it says my account is disabled

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Videotron and I use hotmail

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Have been through the setup as an outlook account on my iPad, checked every setting ( have my friend who is an iOS expert) , but. It won’t pass the verification

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That,s it rightnow

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
12/27/2017
Email technician: Jon, Computer Support Specialist replied 6 months ago
Jon
Jon, Computer Support Specialist
Category: Email
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Email technician: Jon, Computer Support Specialist replied 6 months ago

First I would try and access your email from a computer if you have the option before trying on the ipad with the mail app. That is because when you try from the website you are trying directly. You mentioned you have Videotron but use hotmail so you may have a couple things to try.

Please try these sites on a computer if possible first so we can make sure your account is ok.

Straight from Videotron

https://courrielweb.videotron.com/cw//displayLoginEnLegacyResidentiel.action

Outlook (hotmail)

https://outlook.live.com/

Let me know what happens.

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Customer reply replied 6 months ago
OK...give me 5 minutes
Email technician: Jon, Computer Support Specialist replied 6 months ago

Take your time.

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Customer reply replied 6 months ago
Thanks but right now I’m setting up as an outlook mail account, it’s immediately failing for I mail and just going away for outbox
It’s saying authentication failed on the incoming mail server and timed out sending a test email
Customer reply replied 6 months ago
Any specific ports I should be using?
Email technician: Jon, Computer Support Specialist replied 6 months ago

Well, one reason why I was hoping for you to try the 2 links I sent you was to see what happens if you sign into your mail directly first without having to worry about servers, ports, etc. Were you able to sign into the links I gave you?

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Customer reply replied 6 months ago
Sorry John, where were the two links....as a text?
Email technician: Jon, Computer Support Specialist replied 6 months ago

Yes, but thats ok. Here they are. Because this will at least rule some things out. You mentioned you had videotron so I am curious on which links if any will work.

Straight from Videotron

https://courrielweb.videotron.com/cw//displayLoginEnLegacyResidentiel.action

Outlook (hotmail)

https://outlook.live.com/

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Customer reply replied 6 months ago
Tried the two links, first just would not work, second one responded that too many times login rejected............
Email technician: Jon, Computer Support Specialist replied 6 months ago

What is your email address?

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Customer reply replied 6 months ago
My working address is***@******.***,
Email technician: Jon, Computer Support Specialist replied 6 months ago

What is the one that does not work?

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Email technician: Jon, Computer Support Specialist replied 6 months ago

What is the full phone number to *********24. Please let me know as soon as possible and let me know if you have access to it.

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Customer reply replied 6 months ago
1(###) ###-####
Email technician: Jon, Computer Support Specialist replied 6 months ago

OK I just sent a code to your phone, please let me know the code.

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Customer reply replied 6 months ago
That is Carols home number in Montreal, she is visiting us here in Richmond BC, and there is no remote access
Do you want Carole to authorize you to send messages to my phone number?
Email technician: Jon, Computer Support Specialist replied 6 months ago

Well the(###) ###-####is the number on file for the hotmail account but if you do not have access to get a text message or voice call to it we can see if there is another option. That is however usually the best option.

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Customer reply replied 6 months ago
Carole does not have remote, message review on her house phone
Email technician: Jon, Computer Support Specialist replied 6 months ago

ok let me see if there are other options one moment.

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Email technician: Jon, Computer Support Specialist replied 6 months ago

Ok I just sent a code to the email you mentioned that you have access to***@******.***. Let me know the code when you can.

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Customer reply replied 6 months ago
It’s 3042
Email technician: Jon, Computer Support Specialist replied 6 months ago

OK well here is the thing which I forgot about. It wants me to fill out some infomration like first name last name, birthdate, etc. However it will know that I am in a different location then you and may lock the account. It's not for sure that this will occur but its possible. It states "if possible". The good news is that we got this far and maybe if you have access to this link you it may be better if this account is in the same location you are. What do you think?

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Customer reply replied 6 months ago
Carole Jones, April 27, 1945
Email technician: Jon, Computer Support Specialist replied 6 months ago

ok i just need country (Canada I am assuming) but what Province? Also postal code and the answer to the question "Your first Car"

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Customer reply replied 6 months ago
Quebec, Canada, j6k 1g5. Sundance
Email technician: Jon, Computer Support Specialist replied 6 months ago

OK I wasn't sure how many other questions it may ask but now its asking for other passwords you may have used in the past for this account. Are you sure you are not able to go through this on your own do you think instead as I don't want to pry into your business. Can you try and click here to start the process, as it may be better if possible.

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Email technician: Jon, Computer Support Specialist replied 6 months ago

but just so you know during the process it will ask you to use the phone number you did not want to use so there for you will need to click on the link below that says to verify you in a different way which is where after I clicked that link, I entered the email***@******.*** and then you will receive another code. Then from there you will enter the code and continue the questions. Then you will see what I mean when you get to the more personal business and passwords. Please let me know what happens.

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Customer reply replied 6 months ago
Have to take a break but will get back in 30 minutes
Email technician: Jon, Computer Support Specialist replied 6 months ago

No worries. Keep me posted as I am still here.

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Email technician: Jon, Computer Support Specialist replied 6 months ago

Did you still need help? Were you able to try the instructions I previously posted for you? If all is good, please still consider to rate my services with the stars next to my name as it helps others know I am here to help.

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