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I have a Yale Alum account. How do I access it. My computer…

Customer Question
I have a Yale...

I have a Yale Alum account. How do I access it. My computer has been mislaid or lost or stolen.

Technician's Assistant: Are you logged into your email account on any other devices?

I'm logged in on a library computer in Princeton. I can't see to access my Yale email account which is a google account.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yep. Fire away. Please.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope I don't think do.

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
My Yale alum email address is: ***@******.*** -- I seem to recall adding Google somewhere when Yale switched to Google.
Customer reply replied 6 months ago
Please how long will this take. I haver to get to my wife who is in a nursing home.
Customer reply replied 6 months ago
Please respond. I cannot access any email.
Answered in 15 minutes by:
12/27/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Approximately when was the last time that you were able to access this email?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
Jess I'm puzzled. I was informed that someone else was helping me out.
1) I'm using a Mac 2) Please read my note as to me email address.
Keith
Customer reply replied 6 months ago
Your question: Friday.
Customer reply replied 6 months ago
Please I'm getting frustrated by this tedious process. Forgive my question, are you part of Google customer service?
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thanks Keith for responding with the information. Do you still remember the password ***** your email account? (Yes or No only, please do not post the password)

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Customer reply replied 6 months ago
Perhaps.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Ok, to answer your question, I am not from Google. You posted your question/request here in our site (JustAnswer.com) and I can help you with this problem. Google has no real-time live person support.

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Customer reply replied 6 months ago
My question relates to how to get to my email account without my computer which relays my email via Verizon which has switched to AOL.
Customer reply replied 6 months ago
Sorry I want assistance from Google.
Customer reply replied 6 months ago
Google's comer service directed me to your site?
Customer reply replied 6 months ago
Let's break this off. Please refund my $5 and scrub my credit card details. Kindly confirm.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

So you are saying that your verizon emails (which is AOL now) are being fetched by this @aya.yale.edu email?

I am very sorry about the confusion. But like what I mentioned, there is no Google customer service that is real time and live person.

If you want to continue with me, please let me know. If you want to stop now and process your refund, here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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