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Microsoft not working, no emails. Phone voice mail message…

Customer Question
Microsoft not working, no...

Microsoft not working, no emails. Phone voice mail message hard to understand...something about MS expired.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Phone and laptop

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I tried calling the phone number given on the voice mail, but its been busy for 3 days now.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/26/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

What's the email address that you are having this issue with?

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Customer reply replied 7 months ago
all emails are not updated:***@******.***;***@******.***;***@******.***
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, the voicemail message was sent by a bogus party and not Microsoft. When did this issue start? Can I connect to your screen to check Outlook now?

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Customer reply replied 7 months ago
I am not sure if I can trust a direct access for an up front charge? You must not be Microsoft?
Email technician: Bryan, Computer Support Specialist replied 7 months ago

The voicemail message was sent by a bogus party and not Microsoft. Microsoft does not provide direct tech support, either in person or by phone. We are JustAnswer, a paid support website for tech issues and have an A+ rating with the BBB:

https://www.bbb.org/greater-san-francisco/business-reviews/answering-service/justanswer-in-san-francisco-ca-82403

If I'm not able to get your Outlook issue resolved, you will get a full refund of any charges. Would you like to continue? Do let me know,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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