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I have a galaxy tab A. i forgot my password to unlock my…

Customer Question
I have a galaxy...

I have a galaxy tab A. i forgot my password ***** unlock my tablet

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

.Yes yes. my computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. My computer. no

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 minutes by:
12/26/2017
Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 1,003
Experience: Product Developer at Computer Science Corporation
Verified
Hi, I am Bhavik .I will help you in it
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Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Try Hard Reset. To Hard Reset please follow the below steps.With the device off, press and hold Volume Up, Power and Home button.Release the Power button when you see the Samsung logo, but continue to hold Volume Up until the recovery screen appears.Use the Volume buttons to navigate the menu and select wipe data / factory reset. Press Power to choose the selection.Press Volume Up continue.Note: These steps clear data from the device. SD card data like your photos and music are not erased unless you choose to format the SD card. You may have to lose some files, but some of them may be able to be recovered.
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Customer reply replied 7 months ago
Can turn the tablet off
Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Press and hold the Power Lock button ,you will get option to power it off

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Customer reply replied 7 months ago
I’ll need a password ***** cut it off
Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Do you see any forgot password ***** on your screen ?

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Customer reply replied 7 months ago
No. Each time I try to cut it off it ask for a password.
Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Press and hold the Power key past the model name screen.
When "SAMSUNG" appears on the screen, release the Power key.

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Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Did it turn off ? If no, then try pressing Power and Vol down button for almost a minute

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Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Did this work for you ?
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Customer reply replied 7 months ago
It still will no turn off. Thanks. I’ll return the tablet tomorrow.
Email technician: Bhavik Joshi, Computer Software Engineer replied 7 months ago

ok

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Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,238
Experience: Email expert with over 5 years experience
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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