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I have a problem with my I tunes account can any one help…

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I have a problem...

I have a problem with my I tunes account can any one help me? My 9 year old grand son has been adding games not knowing the cost of this and I just got an email from my Discover account about unusual activity on I tunes if which I have not used only to find these charges for games

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Don’t use my email much at all and never send emails saw this I my phone when I went to delete my email because so many

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there anyway to refund this huge bill of &742.83 dollars I did not know was happening and I know my grandson did not know what he was doing. Never had this happen ever

Submitted: 8 months ago.Category: Email
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Answered in 8 minutes by:
12/26/2017
Email technician: Mike Taylor, Lead Technician and Owner replied 8 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,645
Experience: 16 years experience in troubleshooting email problems.
Verified
Hi my name is ***** ***** will be assisting you with this question today..
Because your account was used freely there is nothing you can do apple side. I would recommend you dispute the charges with your credit card company... getting a refund from this is highly unlikely
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Email technician: Mike Taylor, Lead Technician and Owner replied 8 months ago
I do want you to email them and I’ll give you details... it’s possible, so please try
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Email technician: Mike Taylor, Lead Technician and Owner replied 8 months ago
Please read over this webpage to give yourself much more detail and how to deal with this
https://www.imore.com/how-to-get-refund-itunes-app-store
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Email technician: Mike Taylor, Lead Technician and Owner replied 8 months ago
If there is anything else I can help you with please let me know.. I would be glad to help more if I can
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Mike Taylor, Lead Technician and Owner
Category: Email
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