Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My password is all messed up I need to get into my email for…

Customer Question
My password ***** *****...

My password ***** ***** messed up I need to get into my email for a code number to unlink my phone

Technician's Assistant: Are you logged into your email account on any other devices?

No I don't think so not at this time

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My cell number is(###) ###-####but I'm locked out of my phone to because I can't put in a email or password ***** works

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Customer:***@******.*** yes I still need help

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just need to get my phone and tablet working

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 4 months ago
My cell # is (###) ###-####email address***@******.***
Answered in 2 hours by:
12/26/2017
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,505
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Are you referring to an Android phone? Are you able use your cell phone to receive call or read text messages?
Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot get into my email. I forgot password. I try to
I cannot get into my email JA: Are you logged into your email account on any other devices? Customer: I forgot password JA: Do you have security questions or a phone number on file to help reset your … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I am trying to reset my password on my gmail email. And its
Hello I am trying to reset my password ***** my gmail email. And its not allowing the code to go through. … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
My phone was stolen yesterday and I am unable to retrieve my
My phone was stolen yesterday and I am unable to retrieve my gmail because I can't remember my google password. I can't get a SMS code since I don't have my phone. Even though I'm able to access my EM… read more
bbao
bbao
IT Consultant
1,505 satisfied customers
Just retired. Gmail verification has work phone and email
Just retired. Gmail verification has work phone and email info as security data. Work related phone and email disconnected. Need to rest gmail password. … read more
bbao
bbao
IT Consultant
1,505 satisfied customers
It is not my email ~ but I guess it's affecting everything.
It is not my email ~ but I guess it's affecting everything. I can't get my Google account to set up, using a different email address, and can't find how I changed that... But anyway, they send me acce… read more
bbao
bbao
IT Consultant
1,505 satisfied customers
While on vacation at South Padre, my cell quit accepting my
While on vacation at South Padre, my cell quit accepting my fingerprint and then my pin making it completely unusable. I called ATT to correct the problem and went through the steps to reset my phone … read more
bbao
bbao
IT Consultant
1,505 satisfied customers
I can't remember my password, my phone is not active and my
Hi Pearl, I can't remember my password, my phone is not active and my recovery email address cannot be verified by google. I have emails I must respond to but can't get in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I GOT A NEW CELL NUMBER YESTERDAY AN NOW I CAN'T GET INTO MY
I GOT A NEW CELL NUMBER YESTERDAY AN NOW I CAN'T GET INTO MY AOL MAIL BECAUSE THEY CAN'T SEND ME A CODE FOR THE 2ND VERIFACATION … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
My mom has some email I need to respond to. She is 86 and of
My mom has some email I need to respond to. She is 86 and of course can't log in to her gmail. My sister set it up and now she has had a stroke... Email … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
24 satisfied customers
My phone is locked because of an abnormal factory reset it
My phone is locked because of an abnormal factory reset it says sign into the Samsung account that was previously used on this account to confirm it belongs to me however I don't remember the login or… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My brother, Jon Thomson has an g-mail account under - he
James - my brother, Jon Thomson has an g-mail account under***@******.*** - he lost his job today and they took his cell phone so he doesn't have a cell phone - right now. He will soon. Whenever he us… read more
bbao
bbao
IT Consultant
1,505 satisfied customers
I am trying to refresh my email, but it has locked me out.
I am trying to refresh my email, but it has locked me out. The only password ***** has ever had is not working. When I give a number or alternate email address for the verification code, it says they … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,175 satisfied customers
I cannot sign into my account, the verification codes that
I cannot sign into my account, the verification codes that are sent to phone are not working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
My father forgot his password and his cell phone is no
My father forgot his password ***** his cell phone is no longer in service, what can I do? … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I'm having trouble signing in I forgot my password and when
Hi I'm having trouble signing in I forgot my password ***** when it wants to send me my code to log me in it's trying to send it to my old phone … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I just created a new passcode to my cell phone and was
I just created a new passcode to my cell phone and was looking for my gmail password ***** my new gmail acct that I created several months ago at [email protected] com .....my last passwords of Jo… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I get a temp password on my cell phone, I put it in and it
I get a temp password ***** my cell phone , I put it in and it says wrong number My computer was just in the shop and so I evidently for got my password ***** there any questions I can answer to ge ba… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
644 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x