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I cannot get into it. I receive the message:

Customer Question
I cannot get into...

I cannot get into it. I receive the message: C:\\WINDOWS\SYSTEM32\MSVCP140.dll is either not designed to run on Windows or it contains an error...... Error Status0xc000012f.

Technician's Assistant: Are you logged into your email account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do have a password ***** is the same as my Microsoft password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so. It was going okay yesterday apart from the fact that it takes forever to get going when I first turn in on in the morning.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
12/25/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 8 months ago

Which program are you getting this error/message on?

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Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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