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I cannot receive gmail. It will not accept my password. I…

Customer Question
I cannot receive gmail...

I cannot receive gmail. It will not accept my password.

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

I don't know. I am on my computer and tried to pull up my e-mail and it refused and said it had cut off too soon.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't do any of that. I am 88 and am not too efficient on the computer.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/25/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,403
Experience: CCNA, A+, MCSE 11 years at a large law firm.
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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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