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Thunderbird has quit working and will not open. If I

Customer Question
Thunderbird has quit working...

Thunderbird has quit working and will not open. If I uninstall it and reinstall will it lose all my addresses?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Wildblue through gmail I think. I am not at all techy

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I am on my laptop and go directly to thunderbird for email

Technician's Assistant: What troubleshooting have you tried?

Nothing so far since I know tnothing

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I should look at the message I get and write it so I can share that, right?

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
12/24/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,696
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

What error are you getting trying to open Thunderbird?

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Customer reply replied 4 months ago
I get a pop up saying Thunderbird had a problem and crashed. It sends a crash report. this has been the situation for 4 days. It will not open
Customer reply replied 4 months ago
don't think so. I will find another way to get it fixed. there are other ways to access my email. lthanks
Customer reply replied 4 months ago
refund please
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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