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I'm receiving a lot of spam emails and can't block them.

Customer Question
I'm receiving a lot...

I'm receiving a lot of spam emails and can't block them. Also my incoming emails are going into my trash folder

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Connection is very good and using a browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have norton anti virus for a long time now

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/24/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,061
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Who is your email provider?

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Customer reply replied 7 months ago
Yahoo
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

What troubleshooting have you tried?

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Customer reply replied 7 months ago
Tried to block and send a hacked account report and Phishing report. Also tried to do a full system scan on my Norton anti virus
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 7 months ago
No Thank you
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
  1. Recheck your accounts security settings
  2. Chang your password
  3. Apply filters for abusive language
  4. Block all the senders you are receiving spam from
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Category: Email
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Jess M.

Computer Support Specialist

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Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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