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Computer not cell. I cannot access my email. Phone, today.

Customer Question
Computer not cell....

Computer not cell. I cannot access my email

Technician's Assistant: When were you last able to use your phone?

Phone, today. Email, last week

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Just need to access email, I did try the phone expert and they referred me to you

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

New password, I tried everything they instructed but the security questions were NOT the ones I previously gave

Submitted: 4 months ago.Category: Email
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Answered in 9 hours by:
12/25/2017
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,513
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's your email provider please? How do you access your email and have the issue, via web using a browser or by using an email program on the computer? Please clarify. Thanks.
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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