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I am on a Mac and iPhone and iPad etc. I can access my gmail…

Customer Question
Hi, I am on...

Hi, I am on a Mac and iPhone and iPad etc. I can access my gmail online on html or web mail as I go right in. But when I try to access it on any of my devices it will not accept my password. I believe I changed my password ***** days ago but it is not accepted what I changed.. I wonder if I can get this corrected so I can put my gmail with email program on my computer and with my phone and pad. Many thanks for any help.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I don't think it would go through unless I went to the web mail on a browser.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have tried to reset it a couple of times but it seems to not go through any more so I am not sure what to do to reset. My phone number is(###) ###-#### James Cravens and my main gmail is***@******.***. I have another one I did some time ago with***@******.***. I think that came over from one of my two youtube accounts.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so?

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
12/24/2017
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

When (timewise) did this Gmail issue first start?

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Customer reply replied 6 months ago
Probably after I changed my password ********@******.*** a week or two ago.
Email technician: Bryan, Computer Support Specialist replied 6 months ago

Can we set up a secure remote session on your computer so that I can check the account settings now?

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Customer reply replied 6 months ago
I can still connect on web mail because it doesn't ask for a password ***** it doesn't work when I am on a computer or device as it ask me to get a new password ***** it ends up not letting me. No I don't won't to pay $39 dollars.
Email technician: Bryan, Computer Support Specialist replied 6 months ago

No issues, let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

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Customer reply replied 6 months ago
Ok, I fixed this problem myself just a few minutes ago. I have a charge on my Visa. I did not ok any charge. The initial screen I had said 5 dollars that could be taken off. I gave my Visa as you required. Then I was asked by Bryan about spending $39 for him to get into my computer. I rejected the offer and then I get a 60 charge on my Visa. Please remove all this at once.
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Category: Email
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