Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I just lost my phone and havent used my google account and…

Customer Question
Hi, I just lost...

Hi, I just lost my phone and havent used my google account and google hangouts in a while. I want to make a call but I am locked out of my gmail account. My user id is***@******.*** but I cannot enter a password ***** change it. Please help. I don't have access to my phone so if it sends the new password ***** my phone, I can't access it.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, I have only my laptop and no phone access.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, I believe so.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Well, it's not letting me access my new password.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
12/24/2017
Email technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 6 months ago

May I know if you have any recovery email address associated with your gmail account?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can't access gmail acct. service rep reset my t mobile phone
can't access gmail acct. service rep reset my t mobile phone and i need the id and password ***** reset my phone.I can't remember it and also can't access gmail on my computer. How can I find how to a… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I forgot my Hotmail password and am unable to retrieve it or
Hi. I forgot my Hotmail password ***** am unable to retrieve it or change it because I have a new cell phone number. I cannot afford to lose my***@******.*** account. Please help me create a new passw… read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
4 satisfied customers
Just set up new gmail email account and tried to review it
just set up new gmail email account and tried to review it online....asked me to enter my new gmail name and password, but it pops up saying wrong user name or password? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I went to a google tech support from google search and now I
I went to a google tech support from google search and now I canno … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently loaded gmail on my laptop. But now, my desktop
I recently loaded gmail on my laptop. But now, my desktop insists on me providing a pin number to get into gmail on that. I don't believe I ever had a google pin number. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I can't access my gmail account from anything other than my
i can't access my gmail account from anything other than my iPhone 6, as i have mail set up on it. I have tried to login on my new iPhone X and also my laptop but i can't seem to verify that my accoun… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cant login to my gmail account and or locate my google
i cant login to my gmail account and or locate my google hangouts … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Im trying to set up a google voice account and it wont link
Im trying to set up a google voice account and it wont link my phone to it it keeps saying its an invalid number … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am locked out of my phone. Gmail says I'm signed in but
I am locked out of my phone. Gmail says I'm signed in but still I cannot get into my phone. Can you help?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I just created a new passcode to my cell phone and was
I just created a new passcode to my cell phone and was looking for my gmail password ***** my new gmail acct that I created several months ago at [email protected] com .....my last passwords of Jo… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My Mac laptop was stolen today, so I have lost the info on
My Mac laptop was stolen today, so I have lost the info on one of my gmail accounts. I can log in to another gmail account because I remembered the account name and password. I had hoped that the othe… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Did you all receive my message that I am locked out all of
Did you all receive my message that I am locked out all of my gmail accounts? I can't login , I could login on Friday and Saturday but not this morning. I believe my sites have been compromised. Can y… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I am trying to fix my grandaughters computer. I have cleared
I am trying to fix my grandaughters computer. I have cleared out viruses and set it back up am kicked out of the google account when I entered her birthdate which is 11. We dont need an all in one goo… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I use to use my gmail account in my android phone ..
Hello i use to use my gmail account in my android phone .. on may 16 due to some work i had to login my gmail account through computer in cyber .. kept it open for some time i automatically got disabl… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I am wrtting son who has a Motorola G 3rd generation. He
I am wrtting for my son who has a Motorola G 3rd generation. He inilialized his phone without removing his google account:***@******.***. He is now unable to use his phone. He went on g.co recover but… read more
Gary Jensen
Gary Jensen
Functional Systems Administrator
Electronics Engineering
21 satisfied customers
HelloHow do I remove Hangouts permanently from my g mail
Hello How do I remove Hangouts permanently from my g mail account? Or please remove permanently for me gmail :XXXXXXXX password: XXXXXXXX Please advise and email [email protected]… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
For a gmail box, if the "call phone" function is not activated.
For a gmail box, if the "call phone" function is not activated. How to activate it? Thanks… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
r ecently got a Consumer Cellular cell phone. It is a Huawei
r ecently got a Consumer Cellular cell phone. It is a Huawei 8652 android smartphone It connects to the internet but i can not get to connect to Google to set up my email I have entered my user id and… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x