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It aint the e-mail, mty fiancee cant remember her lock

Customer Question
It aint the e-mail...

It aint the e-mail, mty fiancee cant remember her lock password ***** her phone, and att hadus do a factory reset, but when she tried to get into it she needs to log into her google account, and she cant remember her password

Technician's Assistant: Are you logged into your email account on any other devices?

Her laptop is rebooting as we speak

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They have no idea

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I NEED HEL[P

Submitted: 8 months ago.Category: Email
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
What do you need?
Customer reply replied 8 months ago
What is that?
Customer reply replied 8 months ago
HHHHHHHHHHHHHEEEEEEEEELLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Customer reply replied 8 months ago
are you ever going to f**king answer me or not
Answered in 8 hours by:
12/24/2017
Email technician: Pete, Computer Expert replied 8 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,820
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 8 months ago

Sorry for the delay in responding to your question.

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Email technician: Pete, Computer Expert replied 8 months ago

To recover the Google account, go to:

https://accounts.google.com/signin/recovery

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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