Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I think someone hacked my facebook and email several weeks…

Customer Question
I think someone hacked...

I think someone hacked my facebook and email several weeks ago. When they sent me verification numbers someone else received them so I finally had to give them my husvbands phone #. trying to get things straight I have give so many passwords I can't even remember them all. I have a password ***** want to use and it isn't accepted. Help ! I am 77 years old and not that good at computer. I would like to keep may email address as lots of people have it..

Technician's Assistant: Are you logged into your Facebook account on any other devices?

No. now I am on my home computer. Have a cell phone nearby

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do have a phone number. As I explained in my message I think I may have been hacked several weeks ago as I could not get my verification number and resorted to using my husbands cell number. I only have my cell here right now.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can coonnect to mygmail account .....I did several minutes ago but yall do not recognize my gmail account. I have a new password ***** want to use but is not accepted.

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/24/2017
Email technician: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Email
Satisfied Customers: 1,020
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried the reset procedure for your Gmail account?

Kind regards,

Jeffrey

Ask Your Own Email Question
Email technician: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 1,020
1,020 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I closed my account 4 years ago I believe it's been hacked I
I closed my account***@******.*** 4 years ago I believe it's been hacked I can't get into it at all please help me … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,308 satisfied customers
Can't login to my facebook or gmail account. I don't
Can't login to my facebook or gmail account. I don't remember my password, but have done all the steps, and have gotten text with a code, but still can't get verified. Once it came up with a recovery … read more
Harry
Harry
2,172 satisfied customers
My phone was stolen and I can't remember my Gmail password
My phone was stolen and I can't remember my Gmail password ***** I've tried the recovery steps but had to open a new email account Hoping the recovery process could send the 6 digit code they ask for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I believe my hotmail account has been hacked and I need to
I believe my hotmail account has been hacked and I need to change my password;I also cannot access my hotmail on my IPad. Thankyou Kathy Zirri … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
My facebook is hacked and i need a verification email sent
my facebook is hacked and i need a verification email sent to my active emails. the hacker has deleted my only email that i have access to. … read more
Jeffrey B
Jeffrey B
Information Technology
1,020 satisfied customers
My Facebook account and both emails have been hacked, I've
My Facebook account and both emails have been hacked, I've tried resetting my making a new email and going through the steps to get a verification code sent to the new email but google said it couldn'… read more
Mr.Med
Mr.Med
1,220 satisfied customers
My husband has hacked my gmail account because I caught him
My husband has hacked my gmail account because I caught him with very sensitive information on his phone including evidence of homosexuality, possible pedophilia, & other behaviors. I deleted the acco… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
The problem I have is that I have to change my wife's
The problem I have is that I have to change my wife's password ***** of a security alert from Google. Someone has hacked her password. Now to change the password, I can sign into the account with her … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It has been hacked. [email protected] I don't. I set up
How do you usually access your email? On a phone or tablet, or through a web browser?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Someone has gotten into my gmail account and changed the
someone has gotten into my gmail account and changed the password,also he got into my facebook account as well,and every time i try to recover my accounts the info keeps getting sent to my g mail acco… read more
Jeffrey B
Jeffrey B
Information Technology
1,020 satisfied customers
Can I get help with my Facebook account? I've tried
Can I get help with my Facebook account? I've tried contacting Facebook for help several times but have gotten no reply. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
Ago I had a gmail account but never used it. Now I have a
Long ago I had a gmail account but never used it. Now I have a need for a fresh email account, but don't remember my address. I don't even remember setting up a password ***** it. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I cant loginmy facebook. A few weeks ago I cant access email
a few weeks ago I cant access email address and dony have a phone number or trusted friends or party … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It as been about a week now I cannot retrieve my email
It as been about a week now I cannot retrieve my email account on msn outlook, email is***@******.*** and also my Facebook account, under the same email address on my computer. I believe my account wa… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I cannot sign into my account, the verification codes that
I cannot sign into my account, the verification codes that are sent to phone are not working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I believe my account has been hacked into, or other managed
I believe my***@******.*** account has been hacked into, or other managed by an alternative account. Also, I can no longer gain access to my***@******.*** account at all, which was directly tied to eh… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
My AOL email account was hacked several weeks ago and I
My AOL email account was hacked several weeks ago and I cannot use the account now! I need to reset passwords so that I can log into AOL and log into my email account. Plrase help!… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
my hotmail account has been hacked from facebook looking for
my hotmail account has been hacked from facebook looking for help not very computer smart lol… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x