Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

When I open up my AOL and try to sign in, the sign in window…

Customer Question
When I open up...

When I open up my AOL and try to sign in, the sign in window does not come up, it goes back to my start up window.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but it doesn't come up

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 20 minutes by:
12/24/2017
Email technician: Josh, Computer Enthusiast replied 9 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,663
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question
Customer reply replied 9 months ago
No.......not if it's going to cost $47.00 dollar.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm having trouble recovering my gmail...last night I was
I'm having trouble recovering my gmail...last night I was trying to download google docs and somehow changed my password ***** mistake. It wiped out my gmail. I have changed my password ***** followed… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Nothing is wrong with my computer, however do you deal with
Good morning. Nothing is wrong with my computer, however do you deal with Email? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Where where along the way my passwords became messed up. I
where where along the way my passwords became messed up. I have two aol accounts and can not get in to either. I continue to change password ***** the screens show and then I try to sign on and it say… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have the Gold. Today I changed my sign in" R. Heath" to go
Andy, I have the Gold. Today I changed my sign in "James R. Heath" to go immediately go to my email. But now my wife "tappinpatt" no longer appears so she can not sign in to get her email How do I go … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
When I try to open AOL (which I've done for years) I'm told
When I try to open AOL (which I've done for years) I'm told in a window tot 'sign in' with a password ***** don't know. When Iseek help to set a password ***** doesn't help. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am unable to access the gmail account that is tied to my
I am unable to access the gmail account that is tied to my phone that died yesterday. I have lost all of my contacts and pictures. AT&T said I have to get them from my gmail account. However, I have t… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
Why does my iphone say my AOL password is wrong when it
why does my iphone say my AOL password ***** ***** when it works signing into my account on my desktop???… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,462 satisfied customers
I had computer work done today. It destroyed my old aol account
I had computer work done today. It destroyed my old aol account information, so I could not access my mail. I signed up for a new account, but that is not giving me my old mail. How do I cancel this n… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Have reciveda notice that my account is not up to date,Itasks
Have reciveda notice that my account is not up to date,Itasks for all my personal info plus a credit card. and it has locked me out of AOL. Did you send this? if not how do I get back into AOL… read more
Chris R.
Chris R.
Bachelor's Degree
87 satisfied customers
how to sign in and get aol mail when I try it comes up internet
how to sign in and get aol mail when I try it comes up internet explorer can't display the page… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I get continual AOL Error screens ("An error occurred while
I get continual AOL Error screens ("An error occurred while loading a file. AOL will attempt to restore the file") but nothing happens/changes. Then I get an AOL screen "EOL Error 103A Authentication … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
Yesterday I was "hacked"; the hacker sent his own e-mails (probably
Yesterday I was "hacked"; the hacker sent his own e-mails (probably containing viruses, to my list of friends. I changed my password, successfully, because the page said Done when I had finished. Then… read more
JHANNELL
JHANNELL
Bachelor's Degree
7 satisfied customers
got my wife a new computer and setting up for her...she uses
got my wife a new computer and setting up for her...she uses aol. can't figure out how she will be able to access the aol folders she set up to store emails in the aol app on the old computer, thought… read more
Cris
Cris
63 satisfied customers
I cant sign on to my account. When i type in my password it
I cant sign on to my account. When i type in my password ***** and hit enter the words signing out of aol come up and then goes back to the sign on screen. Please help… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
When I upgraded to 9.7 all of my older email stored on my computer
When I upgraded to 9.7 all of my older email stored on my computer disappeared. What is the file name in which they are stored and can they be retrieved?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
A few days ago all of my emails disappeared in every
A few days ago all of my emails disappeared in every catagory such as new, old deleted, sent, etc. can these be restored?? I had many things that I need badly. can I talk to someone, please… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor's Degree
684 satisfied customers
I changed my password XXXXX my Gmail account for my Blog and now
I changed my password XXXXX my Gmail account for my Blog and now am directed to a site that I didn't create. How do I get back to my original site??… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I can access aol Email but sometimes when I try to respond,
I can access aol E'mail but sometimes when I try to respond, my computer converts back to my Home page or a space comes up with "restore to previous site" or "restore to home page". If I click on the … read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x