Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My phone died.bit take a change. Sales rep says I need

Customer Question
My phone died.bit take...

My phone died.bit take a change. Sales rep says I need Google sign in and password. Can't find my password ***** Help.vusing husband's phone.(###) ###-#### My email is***@******.***

Technician's Assistant: When did you last charge your phone?

Maybe 3 days ago. Husband says 2 of the 4 prong sare missing at plug in.

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

There is no power in it at all.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I guess not

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 6 months ago
I just want my sign in and password!
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
12/23/2017
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,831
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Just double check if the email address to be recovered is***@******.***?
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot remember my google account password, and the phone
I cannot remember my google account password, and the phone number that I have attached to the account is not working at the moment. How can I recover my password ***** out a text being sent to that n… read more
Harry
Harry
2,048 satisfied customers
It keeps asking me to sign in on my phone then it says you
it keeps asking me to sign in on my phone then it says you can't change an accounts username … read more
bbao
bbao
IT Consultant
1,831 satisfied customers
I cannot access my google mail and I need to urgently check
I cannot access my google mail and I need to urgently check it. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My provider,, made some changes,which I did according to
My provider, Cox, made some changes,which I did according to their direction. This was a couple months ago. After making the changes, I have not been able to sign in to Outlook, Cox says the problem i… read more
bbao
bbao
IT Consultant
1,831 satisfied customers
My phone was stolen yesterday and I am unable to retrieve my
My phone was stolen yesterday and I am unable to retrieve my gmail because I can't remember my google password. I can't get a SMS code since I don't have my phone. Even though I'm able to access my EM… read more
bbao
bbao
IT Consultant
1,831 satisfied customers
I forgot my password and did what it said to do got code put
I forgot my password ***** did what it said to do got code put it in and it said it could not sign me in … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My gmail account is lctussey016Agmail.com., last month some
my gmail account is lctussey016Agmail.com., last month some one signed me up to get e mails from Granny Sex, I did not sign up for this, I deleted them all and now someone is signing me in to Bang Gra… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My husband and I can not sign into our email. Says wrong
My husband and I can not sign into our email. Says wrong user name or password ***** both of us … read more
bbao
bbao
IT Consultant
1,831 satisfied customers
I need to change my google password but google's response is
I need to change my google password ***** google's response is the it was changed 18 days ago … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
This phone belong to my husband he has done something and we
Ok this phone belong to my husband he has done something and we can't get into his phone !!!! So can't remember password ***** email !!!! Where do he go from here !!!! His name is ***** ***** his phon… read more
bbao
bbao
IT Consultant
1,831 satisfied customers
Google sucks!!! I can't access my email. password was
Google sucks!!! I can't access my email. password ***** changed - I don't have it - go thru the other steps and it tells me they cant verify. Are they serious!! … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My deceased husband set up our account and I don't know the
my deceased husband set up our account and I don't know the password ***** security questions … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Ihave lost my old e-mail address ([email protected]) I
Ihave lost my old e-mail address (*****@******.***.) I really need the information on it.I am 89 and realize I was not taking the precautions I should have but e-mail gave me an incorrect telephone al… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Wel this i askidentally un did my husband account on my
wel this i askidentally un did my husband account on my google account didn't reconize it and now his phone won't work … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am unable to sign in...wrong password...try resetting
I am unable to sign in...wrong password...try resetting tells me I cannot do … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am locked out of all my Google accounts because I cannot
I am locked out of all my Google accounts because I cannot remember my password. My primary email is***@******.***… read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
I tried to navigate your website and found it incredibly
I tried to navigate your website and found it incredibly difficult to use. I need to update my password ***** phone number online for all my google accounts… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am using my aol email password ***** complete my sign on to
i am using my aol email password ***** complete my sign on to google. google does not accept my email password. what can i do?… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x