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Microsoft just reinstalled Windows 10 but I cannot get my…

Customer Question
Microsoft just reinstalled Windows...

Microsoft just reinstalled Windows 10 but I cannot get my Atlanticbb.Net email back. I have entered my last known password ***** user name which i had written down but you tell me its invalid- after ALL the years I;ve had it! WHat to do?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Trying to get Outlook set up- to no avail. Password ***** you denied.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of. Just trying to get back to normal since MS re-installed Win 10 completely..

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that tech savvy to KNOW anything else!

Submitted: 8 months ago.Category: Email
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Customer reply replied 8 months ago
I haven't got a smart phone so no TEXT messages. As I said I am trying to re=install my Outlook email but Atlantic Broad BAnd refuse my long time password. So what do I do? You HAVE to reply here - no other way!
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 minutes by:
12/23/2017
Email technician: Russell H., Computer Support Specialist replied 8 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 13,145
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer question.
Try first, logging in on this page - if you have not tried so already - using a web browser, or the 'big blue E' browser:

https://emailtools.atlanticbb.net/new/#/login

- does that work? if so, your Atlantic BB email account still exists and has not been shut down, and you have the right password, etc.

Let me know, in Reply, and I will help you get Outlook working too.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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