Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can not sign n. Gmail. I tried everything. Phone and T work.

Customer Question
Can not sign n ...

Can not sign n

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail. I tried everything

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone and T work

Technician's Assistant: What troubleshooting have you tried?

Phone number recover. Called support lines but most are scams

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not have the phone from before to verify

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 9 months ago
The email is my name
Customer reply replied 9 months ago
Most Google support are Indian scammers
Answered in 5 minutes by:
12/23/2017
Email technician: Isaac Franklin, Support Technician replied 9 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,120
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 9 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 9 months ago
Gmail. Have no password, the phone I no longer have to verify
Customer reply replied 9 months ago
Windows 10
Email technician: Isaac Franklin, Support Technician replied 9 months ago

Google are free accounts for gmail","Google are free accounts for gmail. They will not give it back unless you can recover it due to this. They require in

your agreement that you keep current back up methods as your due diligence to keep the account.

Having said that, if you ever used that gmail on a computer in a browser? We may be able to find and reveal the password ***** it was stored if you cannot recover online at gmail.com

do you have a mac or windows pc you used that account on successfully before this happened?"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have a guy calling from number 1-844-331-3340 saying he is
I have a guy calling from number 1-***-***-**** saying he is from google and that there are 82 complaints from my email address to people he is saying I need to change my password ***** he can resolve… read more
John
John
System/Network administrator
High School or GED
2,079 satisfied customers
I received an email saying i requested my gmail acc to be
i received an email saying i requested my gmail acc to be terminated this is untrue what should i do? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
662 satisfied customers
I can't recover it. My phone was lost, bought a new phone.
I can't recover it. My phone was lost, bought a new phone. Forgot password. Can't recover. Keeps saying it's not me. … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,042 satisfied customers
I got an e-mail from msn saying they got a request to close
I got an e-mail from msn saying they got a request to close my account and in 12 hours everything will be gone from my computer that has to do with msn. Is this for real? HELP!!!! … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
Have been issued a warning but can't act on it. The next
Have been issued a warning but can't act on it. The next step after warning does not load. Email is not functioning. … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
Well i think ive been hacked BAD!!!! ive spent over
well i think ive been hacked BAD!!!! ive spent over 12,000.00$ in the last two days to have "google online support" retreve two emails and they wetre supposed to send me all the data and a refund chec… read more
Mr.Med
Mr.Med
1,277 satisfied customers
I can;t recover my pw for collarspace.com and can't find a
I can;t recover my pw for collarspace.com and can't find a support number or email. It's a dating site. Thank you. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I don't have one. I got an E-mail that is telling me I
I don't have one. I got an E-mail that is telling me I joined Apple I Tunes, when I didn't. They said they charged me $9.75 for it and have me an option to cancel, but they want my So c Sec number whi… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,042 satisfied customers
I was recently talking to a Cheryl from Google gmail account
I was recently talking to a Cheryl from Google gmail account and she had an REF# ***** recovering my gmail account and she said she would call be back to walk through everything with me and I have not… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I get the message when I go to my PC: drop down says
I get the message when I go to my PC: drop down says imap.gmail.com needs user id and password ***** server for email. I don't know what password ***** when I just contacted google, he said it's not g… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Cant sign in my google email. I have tried several
Cant sign in my google email. I have tried several passwords, no luck. my computer tells me the password ***** changed 9 days ago. cannot recall doing this. I have an HP aLL-IN-ONE DESKTOP, an Apple E… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have been hacked but need to know how to get them off of
I have been hacked but need to know how to get them off of my computer. I have changed my password ***** things have progressed from taking my emails to now taking my Quicken financial date. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Is 1-800-675-6486 a valid number for tech help? Is, Yahoo,
Is 1-***-***-**** a valid number for tech help? Is … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Google account password was updated this morning without my
google account password ***** updated this morning without my knowledge. i can still login on the phone but the recovery steps are not working … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Haven't been able to log in to my gmail email on my computer
Haven't been able to log in to my gmail email on my computer since October 2016. It says Google couldn't verify its me so I can't sign in to this account right now. I put in the verification code sent… read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
We had to reset my husbands android phone and now it is
we had to reset my husbands android phone and now it is asking us to put in gmail username and password ***** used when setting up phone. We can not remember the password ***** we think the username i… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
My gmail account won't take my password. The only thing
My gmail account won't take my password. The only thing gmail has to identify me is an old email account with a provider I can no longer access (ie, no cell phone number, text, etc). I set up a new gm… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I tried to get help non google program and made the mistake
I tried to get help for a non google program and made the mistake of contacting an Indian tech.. he ask for my gmail, and unfortunatly I gave it to him , -- by the time I realized he was a phony, and … read more
CompDoc
CompDoc
18 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x