Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

It's not my email. it's the chat feature in ourtime.com. I…

Customer Question
It's not my email...

It's not my email. it's the chat feature in ourtime.com

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have aol

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Must be through the web. i;m on a laptop

Technician's Assistant: What troubleshooting have you tried?

Turning chat on and off, shutting the laptop down, but it still says pending

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It's not the email. it's ourtime.com

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
12/23/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the specific problem of that chat feature of ourtime.com? Can you please upload a screenshot to tell the details? Thanks.
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
While I was in the hospital somehow my AOL email has been
While I was in the hospital somehow my AOL email has been shut down … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I gotdisconnected 3 oe4 days ago gotit back used it up
I gotdisconnected 3 oe4 days ago gotit back used it up untill about a hour ago cam back just now to use it and got disconnected again verry upset. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot shut down my computer, the computer says to quit
I cannot shut down my computer, the computer says to quit mail, Ive tried to quit mail but it will not quit … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I can neither send or receive e-mail. We have aol.cOm and
Can you help me ir should i just drop my Aol acccount. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Internet Explorer keeps shutting down and has to "reboot"
Internet Explorer keeps shutting down and has to "reboot" itdself at least everyother time I get on the computer to read email … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can not send and receive my email. It asks me to sign in
I can not send and receive my email. It asks me to sign in and says my password ***** ***** how do I retrieve my password? Thanks … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I cannot get my aol mail---it says the password is
I cannot get my aol mail---it says the password ***** ***** … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Not sure. The site doesn't seem to be accepting it anymore.
Not sure. The site doesn't seem to be accepting it anymore. I just signed on about an hour ago and now i can't get back in to my site. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I SPENT AN INORDINATE MOUNT OF TIME WITH AOL YESTERDAY TO BE
i SPENT AN INORDINATE MOUNT OF TIME WITH AOL YESTERDAY TO BE ABLE TO GET ON TO MY EMAIL, ETC. AND NOW i CANNOT OPEN THE PROGRAM. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to re-set my password to ourtime.com which I
I am trying to re-set my password ***** ourtime.com which I have already joined. I enter my info as instructed but I still get invalid. Are there rules as far as upper & lower case, numbers or charact… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Is there any way to TURN OFF Aol Neighborhood Watch? I find
Is there any way to TURN OFF Aol Neighborhood Watch? I find this feature very annoying. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My other laptop is locked up. The screen says call
My other laptop is locked up. The screen says call 1-***-***-****, is this a Microsoft number ? The person there wants to take over my computer to fix it. Thanks … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't sign in. Used my password and keeps telling me it's
I can't sign in. Used my password ***** keeps telling me it's wrong. When I put in my phone number that says it's wrong. Had this account for about 20 years what's up … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can not sign in to my email. Now I keep getting a message
I can not sign in to my email. Now I keep getting a message that says security pending. Says I can still use my email but I can not.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Migrating email: I am now migrating email from an outlook
migrating email: I am now migrating email from an outlook account to a gmail account. The screen says that it might take hours or days to finish. But it says that I can go to another site while waitin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I keep getting messages that say my email address is wrong.
I keep getting messages that say my email address is wrong. It is not wrong - what's the problem?… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I down load my gmail into my Thunderbird so I can keep my email
I down load my gmail into my Thunderbird so I can keep my email on my computer. What I would like to do is have my gmail and have a Thunderbird email also. But I do not know how to go about setting it… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hello: Is there a way to shut off the "auto-add" funtion to
Hello: Is there a way to shut off the "auto-add" funtion to my address book? I frequently end up with multiple addresses in my Address Book to the same person due to the "auto-add" feature, and I have… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x