Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I just got a new hard drive and all is well except that we…

Customer Question
Good morning: i just...

Good morning: i just got a new hard drive and all is well except that we cannot add my main email address. All else are added fine. here are the 2 we cannot get loaded with imap. drjane 2drjanecundy.com and cundyjf 2gmail.com

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Should be [email protected] sorry

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want my email addreesses loaded agin for gmail aqnd outlook10

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/23/2017
Email technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Email Question
Email technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Email Question
Email technician: Cody, Senior Systems Administrator replied 6 months ago

do you need help with this still?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
On my phone. Not sure. Just changed my phone and thus has
How do you usually access your email? On a phone or tablet, or through a web browser?… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
My email is. I recently had to set my verizon samsung galaxy
my email is***@******.***. I recently had to set my verizon samsung galaxy 7 back the factory settings and I can't seem to set up my berkeley.edu email on the phone now … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
Gmail Filters and Blocked Addresses do you have to check the
Gmail Filters and Blocked Addresses do you have to check the box on the left to make it go to all addresses that it is being forwarded to? I am trying to get it to forward to three separate addresses … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Over the past 24 hours I have had difficulty with getting my
Hello! Over the past 24 hours I have had difficulty with getting my e-mail messages to load on my iPhone and iPad. They are loading properly on my computer. I keep getting a message that says "loading… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Added a gmail account to my mac mail, but is not permitted
Hi there - added a gmail account to my mac mail, but is not permitted to gon online for some reason? Have deleted and re-added to make sure I had the right email address and password. Can you help at … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I use 2 different email address's on my iPhone 6S and my
I use 2 different email address's on my iPhone 6S and my iMac computer. I don't know what happened but suddenly my emails for my bellsouth account stopped connecting to my phone & computer. It kept te… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
L on outlook and my gmail accounts are not reiving e-mail.
l on outlook and my gmail accounts are not reiving e-mail. last i recieved was sunday and the it skipped days going back wards etc. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am considering downloading Thunderbird to my imac & pc.
I am considering downloading Thunderbird to my imac & pc. Google will not allow me to use Outlook or AppleMail, citing security issues. My non-geek partner needs to be able to launch email from a desk… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have a gmail account and emails have stopped suddenly
hi I have a gmail account and emails have stopped suddenly a week ago coming to my mobile devices, my iphone 4s and my Ipad, but no problem coming through to my PC. please help… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have 1 email address going to 3 computers. Can I open an
I have 1 email address going to 3 computers. Can I open an email on 1 computer and make it open same email on the other 2 computers?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have an iPhone 6 and just recently I found I'm not getting
I have an iPhone 6 and just recently I found I'm not getting my emails pushed nor can I see emails that have been sent, my files folders, trash, etc. I use pacbell.net. It looks like my iCloud account… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Greetings, None of our Apple devices are receiving email
Greetings, None of our Apple devices are receiving email from a specific gmail account. We have two iMacs, an iPhone, and an iPad at home that stopped receiving email from the gmail account at 2:00 am… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I use gmail to push my business email. For some reason all
I use gmail to push my business email. For some reason all of a sudden I can get my email on my phone but not on my computer. My gmail account mail is coming in on my mac computer but not my business … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
hi - i have multiple gmail accounts that I synch between my
hi - i have multiple gmail accounts that I synch between my phone, Win 8 Mail, and Outlook 2013. 2 of the 3 email accounts are sych'ing fine, but one of them has not been working properly since this m… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
i have gmail and use incredimail. Problem is incredimail not
i have gmail and use incredimail. Problem is incredimail not recognising password. Have changed it recently and again this am ..its driving me nuts… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
hi - I use Outlook to download my gmail - I use Office 2010.
hi - I use Outlook to download my gmail - I use Office 2010. I use it offline. Today I started my PC opened Outlook and opened the gmail account in Outloook and my mail content - inbox etc has dissapp… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
why can I receive gmails in my Outlook Express but not send
why can I receive gmails in my Outlook Express but not send gmails from Outlook Express 6.0.… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
On 1/16/2012 you helped me re-establish gmail desktop to an
On 1/16/2012 you helped me re-establish gmail desktop to an older readable format. Before I had that issue, I could forward my gmails to my smart phone. Now, I cannot get my emails from gmail to go to… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x