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I can't open gmail because I can't remember the password,

Customer Question
I can't open gmail...

I can't open gmail because I can't remember the password, the first password ***** when I bought the computer. Computer says they an't prove I am owner.I contacted Google on Wednesday and I was told problem would be resolved in 1 to 3 days. Today is day 4-Please help me!!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No!

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, I know I can answer questions, but I can't open that on questions page-- can you help me?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that I am GRATEFUL FOR ANY HELP!

Submitted: 7 months ago.Category: Email
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Answered in 4 hours by:
12/23/2017
Email technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,371
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 7 months ago

The only way to recover the account is by using the online recovery process at

https://accounts.google.com/signin/recovery

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Category: Email
Satisfied Customers: 20,371
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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