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Recd a phone call saying that my computer was send ask them…

Customer Question
Recd a phone call...

Recd a phone call saying that my computer was send ask them to contact me to fix it. They wanted lots of money via my credit card. Was this a scam?ing email from my computer Andalusia was getting customer complaints and had

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Laptop computer and browser

Technician's Assistant: What troubleshooting have you tried?

Had no trouble with my computer. I think it was a scam for credit card info and money

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Caller with a foreign accent said he was calling from California and wanted 900 dollars for a life time fix.

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
12/23/2017
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 6 months ago

That was a bogus call by a malicious party and not associated with Microsoft in any way. They cold call and provide fake alerts/popups to try and trick users into allowing them access to their PCs and paying for their scam services.

Microsoft will never call users on their own unless their services are specifically requested. Your system is just fine as long as you do not communicate with these parties or allow them access in any way; just ignore these types of calls and emails as they come.

Note:

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of this page before you leave today. Thank you,

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Category: Email
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