Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to get at my email. Today Google is asking for er…

Customer Question
Hi. I'm trying...

Hi. I'm trying to get at my email. Today Google is asking for er my Sign In. I enter my email address and cannot remember the most current password. I click on "Forgot Password?" and get a form which asks for a code to be entered in the Sign In box. Well, the special one-time-only code is sent to my email. I cannot get on my email! Can you help?

Technician's Assistant: Are you logged into your email account on any other devices?

No. I'm pretty non-tech.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I answered my security question and still couldn't sign in.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nothing I can think of.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
12/23/2017
Email technician: Pete, Computer Expert replied 6 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,333
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 6 months ago

You can recover your Google account by sending the verification code to an alternative email account or a phone number that has already been set up with Google.

To do this, go to: https://accounts.google.com/signin/recovery

--------------------

Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,333
20,333 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I've received a few verification codes to be entered to
I've received a few verification codes to be entered to verify my Gmail & Google accounts since I unfortunately, couldn't keep my previous Cell! I cannot find the page to enter my Google verification … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
Unable to sing into my google acc. Gmail. My iPhone 7 unable
My iPhone 7 unable to sign into my google acc to down load apts … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
It is my google account I forgot my password and I am locked
It is my google account I forgot my password ***** I am locked out and the email I have on the account to recover the password ***** longer works … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Google couldn't sign me in at. I have been able to answer
Yes I have been able to answer the security question … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I cannot login into my old email; I do not have access to
I cannot login into my old email; I do not have access to recovery email or my old phone; when I go through the forgot password ***** after I enter the verification code sent to what I thought was my … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I haven't been logged on for a very time and don't remember
I haven't been logged on for a very long time and don't remember my password. I don't seem to answer the questions correctly either. When I put in the verification code sent to another email account i… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can not access my email / [email protected] I forgot
I can not access my email /***@******.***. I forgot my password ***** the procedure for creating a new password ***** me running around in circles. They sens a text to my phone, I enter the number tha… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I am the treasurer of BSHS Inc and we have a gmail account
I am the treasurer of BSHS Inc and we have a gmail account [email protected] com. I cant access it and even when I get a verification password ***** says it cant let me access the gmail account because i… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot remember password, I have gone thru the steps and
I cannot remember password, I have gone thru the steps and had 6 digit security code sent to another email acct, put that 6 digits in and was sent msg say they still couldn't verify it was my account … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I've had my gmail account for over a year. I've always just
I've had my gmail account for over a year. I've always just tapped the gmail icon on the front of my iPad to connect with my email. Suddenly this sign in page comes up and I have no clue to get passed… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a Gmail beta account which is still active but am
I have a Gmail beta account which is still active but am unable to access as Google isn't able to acknowledge it's my account and unable to reset password ***** after being given a security code to en… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't remember my password and gmail won't allow me to
I can't remember my password ***** gmail won't allow me to reset it. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Can't log in forgot password also the questions you ask I
Can't log in forgot password ***** the questions you ask I can't answer correctly. Can get email on my cell phone which stays logged in but can't get u … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't sign into my google account because it keeps saying
I can't sign into my google account because it keeps saying my password ***** ***** and my recovery email is now invalid due to not using it. I'm able to access my email on my phone but just got a new… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am locked out of my gmail - it is tied to my iphone and i
i am locked out of my gmail - it is tied to my iphone and i had to restore my my iphone to factory settings and forgot the password ***** my apple account so it was froze for my security, they sent th… read more
Pete
Pete
Computer Expert
20,333 satisfied customers
I tried to get help non google program and made the mistake
I tried to get help for a non google program and made the mistake of contacting an Indian tech.. he ask for my gmail, and unfortunatly I gave it to him , -- by the time I realized he was a phony, and … read more
CompDoc
CompDoc
18 satisfied customers
I changed my yahoo password XXXXX did not realise that i had
I changed my yahoo password XXXXX did not realise that i had to wait 24hrs before using the new password. I now cannot access my yahoo emails. i forgot the answers to my secret questions. They sending… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
i cant get access into my gmail account. ive forgotten my alternate
i cant get access into my gmail account. ive forgotten my alternate email password XXXXX get the reset and i cant get the reset code on my phone cuz im currently deployed right now and suspended my ph… read more
Computer Expert
Computer Expert
Network Engineer
Bachelor's Degree
955 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x