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Can't receive email in windows 10 home edition. Internet…

Customer Question
Can't receive email in...

Can't receive email in windows 10 home edition

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet connection is good.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Only what came with Windows

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My "sent" folder shows sent items but nothing in received. My wife emailed me from her cell phone but not received

Submitted: 4 months ago.Category: Email
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Answered in 15 minutes by:
12/23/2017
Email technician: michelleclive, Email replied 4 months ago
michelleclive
Category: Email
Satisfied Customers: 5,879
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know the email service you are using

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Customer reply replied 4 months ago
AS i stated I am using Windows 10 email. I think it is called Windows live mail. It is the email program that comes with Windows 10. My internet service provider is att uverse
Email technician: michelleclive, Email replied 4 months ago

let me know your email address

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Customer reply replied 4 months ago
I'm not sure if I sent last response but my email address is***@******.*** The email that windows 10 uses i Outlook
Email technician: michelleclive, Email replied 4 months ago

thanks for the email

please click here to sign on the webmail version

once signed in check if you are able to send and receive emails in webmail

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Email technician: michelleclive, Email replied 4 months ago

let me know and i will suggest further accordingly

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Customer reply replied 4 months ago
I signed up for gmail & chose to let my mail account in windows 10 mange it. I can send & receive from gmail in windows 10 but still can not receive mail if I send through outlook live (windows 10) Also want you to know I am communicating with you on my wife's apple computer. email is the same
Email technician: michelleclive, Email replied 4 months ago

I am sorry for the delay in response

It seems that the att email with which you are facing a problem with sending and receiving and would need to be reconfigured

have you tried to edit the account settings in outlook

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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