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I was having a problem of not getting my emails on outlook,

Customer Question
I was having a...

I was having a problem of not getting my emails on outlook, so I deleted my email account, then I tried to re-enter it again but the password ***** entered wouldn't let me go any further.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
12/23/2017
Email technician: Moses C,
 replied 4 months ago
Moses C
Category: Email
Satisfied Customers: 759
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

What email is configured in outlook?

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Customer reply replied 4 months ago
Did you get my email address I'm concerned about?
Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
Let’s move on!
Customer reply replied 4 months ago
Are you still there or do I end this conversation?
Email technician: Moses C,
 replied 4 months ago

i am still with you

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Email technician: Moses C,
 replied 4 months ago

what is the version or MS outlook you are having trouble with configuring gmail?

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Customer reply replied 4 months ago
Is that the only way you can assist me?
Email technician: Moses C,
 replied 4 months ago

if you want i can remote connect and configure gmail for you in outlook

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Customer reply replied 4 months ago
Outlook 2016 issue
Customer reply replied 4 months ago
If I accept the offer, what is the total price for your service?
Email technician: Moses C,
 replied 4 months ago

$39 is for the additional service for remote assistance apart from the question value.

It must be there in your email.

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Customer reply replied 4 months ago
If I'm using my free trial, is the total cost predicated on what base cost?
Customer reply replied 4 months ago
Do your rules permit you to call me?
Email technician: Moses C,
 replied 4 months ago

i have no access to customer billing and personal info if you have billing question please contact customer service and you will get all billing question answered.

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Email technician: Moses C,
 replied 4 months ago

I am online and ready to help you whenever you want to continue.

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Customer reply replied 4 months ago
what is their phone number?
Email technician: Moses C,
 replied 4 months ago
Ask Your Own Email Question
Customer reply replied 4 months ago
Thanks and please erase my credit card information I gave you. I dismiss my free trial offer.
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,811
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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