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I never remember my password to get in my gmail account. I'd…

Customer Question
I never remember my...

I never remember my password ***** get in my gmail account. I'd rather not use a password ***** it is not necessary here. In some of the instruction on setting it up w/o password ***** said to go into my gmail account - duh, I can't get into my old gmail account!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do have a couple of security questions.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can't think of anything.

Submitted: 8 months ago.Category: Email
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Answered in 15 minutes by:
12/22/2017
Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,016
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your gmail. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 8 months ago
I believe it's Windows 10 or 8. I'm trying to get my gmail. I have a new HP Desk top computer and my sign-in was saved at one time, but now I have to use a password ***** To access I click on gmail and then it would bring it up but recently had some problems when some software company disabled my computer - that's when I trashed it and got the HP. I do have an envelope but am in the habit of using Chrome.
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Did you try to reset that gmail password ***** yet at gmail.com?

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Jess M.
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Category: Email
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