Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

All of the addresses in my contact list are gone. The emails…

Customer Question
All of the addresses...

All of the addresses in my contact list are gone.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

The emails are there it is the Post Office address that is missing in all of them.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

I also have gmail

Technician's Assistant: What troubleshooting have you tried?

I use outlook

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I believe their was a large update done recently. Nothing else I can think of. It is on the mobile android phone also.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/22/2017
Email technician: Kris Rodgers, IT Manager replied 6 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Customer reply replied 6 months ago
I am not sure..I just looked for an address yesterday. It has been a few weeks since I have needed to find an address.
Customer reply replied 6 months ago
Are you still there.
Customer reply replied 6 months ago
I just gave you my credit card information. Did you charge the basic $5. I have received no help.
Email technician: Kris Rodgers, IT Manager replied 6 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It's an android mobile issue, phone is an LG6. Keep getting
Hi. It's an android mobile issue, phone is an LG6. Keep getting "Android.Process.Acore has stopped working. I can't use phone, text, email. And the cleaner apps I'd been using have disappeared complet… read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
1 satisfied customers
Gmail throughs out many of my mail contacts, even recently
Hello! gmail throughs out many of my mail contacts, even recently used. Most of them are gone. Even though I put some in again, a week later it´s a no show! What´s wrong??? Added even to VIP list. Did… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having trouble with receiving some emails through my
I am having trouble with receiving some emails through my gmail account. It is not browser or device specific, but across all browsers used and all devices. I receive many emails, but certain ones do … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I cannot get outlook to open. The icon no longer has the
I cannot get outlook to open. The icon no longer has the Outlook logo -- it's just a white square. My email provider is Roadrunner. I have no trouble accessing my email by logging into Roadrunner. Unf… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I switched phones and the messages I had in my email
I switched phones and the messages I had in my email disappeared … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I use Outlook.com on both my laptop and my android phone.
I use Outlook.com on both my laptop and my android phone. Yesterday my email program on the lap top asked I sign in to Microsoft 365 which I did, very reluctantly. I now find that I cannot use outlook… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have so many duplicates in my contacts, and some have
I have so many duplicates in my contacts, and some have complete contact info, some with same name has missing pieces of info in that duplicate, etc. I want to do a total cleanup. I have multiple emai… read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
I lost connectivity on my Huawei P9 lite phone to my outlook
I lost connectivity on my Huawei P9 lite phone to my outlook email and contacts, so I removed outlook from the phone to start again. But I don't know how to do that. When I enter my email address and … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can you please advise how to add a contacts list to mobile
Hi my name is*****: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Can you please advise how to add a contacts list to mobile gmail app? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I no longer can get my emails on my mobile. I have just paid
Hi, I no longer can get my emails on my mobile. I have just paid you $65 about 10 days ago to fix it and now it's gone again!!! … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I send email to 200+ members using contact group in bcc.
I send email to 200+ members using contact group in bcc. Several of them complained for not receiving the email. However, when I send email to them individually using contact list, there is no problem… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Outlook contacts go missing in Outlook 2016 after a while,
Outlook contacts go missing in Outlook 2016 after a while, but can be seen on mobile device.We even uninstalled Office365proplus and reinstalled, still issue persists.Recreated new Outlook profile,Con… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I lost some important emails recently, gmail web and outlook
I put the senders on filter, but still miss some emails from them … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Galaxy S6 and since my last software upgrade I've
I have a Galaxy S6 and since my last software upgrade I've been getting 30 o 40 junk emails a day and the setting in my phone to register the as spam is no longer available. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have embarrassing large amount emails. I would like to
I have embarrassing large amount emails. I would like to delete all of them at once. Some of my emails there 6 months old. I ended up in the hospital and you could not answer it. Please tell me how ca… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I was wondering if there is any way I can find out if the
Hi, I was wondering if there is any way I can find out if the person I am talking to is really in Mississippi or not… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
after recent google apps update (december?), the contact phone
after recent google apps update (december?), the contact phone numbers in my outlook disappeared from my outlook view, tho they seem present in iOS device and android phones. what do i need to do to g… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My Outlook.com account has created multiple copies of contacts.
My Outlook.com account has created multiple copies of contacts. I tried deleting or combining them but they just come back again. How can I clear this to start over?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x