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My email updated to new format last night and I no longer…

Customer Question
My email updated to...

My email updated to new format last night and I no longer have access to any of my emails since the update.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, my iphone, it still has the old emails and has not added the new emails since the update

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I should

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, but I need my old emails please

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
12/22/2017
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

Who's your email provider, e.g. Gmail, Outlook, Yahoo, etc?

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Customer reply replied 6 months ago
Yahoo
Customer reply replied 6 months ago
No, I don't want to spend another $39. My system was fine until Yahoo did their update to new format, The old emails are still on my iphone, I just cant' access them on my computer
Customer reply replied 6 months ago
Please cancel this service, I thought you were connected to Yahoo, but I can see that you're not.
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