Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot down load email. Says I have the wrong password. Have…

Customer Question
Cannot down load email...

Cannot down load email. Says I have the wrong password. Have been using this password ***** years.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Probably but I don't know where to find them

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No but thank you for the help

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
12/22/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 7 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Need to find my email address for my email account. No I
Need to find my email address for my email account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot get into my email account because they come back
I cannot get into my email account because they come back and says i have tried too many times. I need to get into my***@******.*** email. i have been using this for q long time. I change my password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
We have been having problem with spam, and somehow I got
We have been having problem with spam, and somehow I got into the settings of my outlook and check a box I had never seen before "never allow less secure apps" in my Outlook account. We are 74 years o… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I cannot get signed in to my email account, it won't accept
I cannot get signed in to my email account, it won't accept any answer I give for the secret question and I can not find where I have written it down. I called a number it had on last night, couldn't … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I HAVE TOTALLY FORGOT MY PASSWORD PLEASE HELP, EXACTLY SURE
I HAVE TOTALLY FORGOT MY PASSWORD***@******.*** PLEASE HELP … read more
Isaac Franklin
Isaac Franklin
Support Technician
2,001 satisfied customers
I guess I forgot my password for this particular what's it
I guess I forgot my password ***** this particular what's it called app email game? Y does there have to be a different password ***** everything.? I haven't been in here in a while, I'd like to keep … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I cannot log into my, which I have used many many years.
i cannot log into my***@******.***, which I have used many many years. trouble started from forgetting my password. I tried all night and still … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Cannot find my email trying to close facebook account they
cannot find my email trying to close facebook account they sent a six digit password ***** i cannot find my account to use the new pw to close the acct on***@******.*** my new updated account an cell … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I don't know. I tried to look at my Email this am and it
I don't know. I tried to look at my Email this am and it says I gave the wrong password ***** I logged in. I haven't had to log in to my email for a long long time. now I can't it won't accept any cha… read more
Nathan Kirst
Nathan Kirst
H.S Diploma
15 satisfied customers
I am trying to sign in to an email account that I have not
I am trying to sign in to an email account that I have not used for over a year. I know the email address and I KNOW the password ***** it keeps telling me NO. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Iv been trying to log my email address into a site but every
Hi iv been trying to log my email address into a site but every time I submit it it comes up with your email address is invalid and the same when it comes to verify prof of age by using my bank master… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I keep getting alerts my email login has failed and i need
I keep getting alerts my email login has failed and i need to re-enter the password. I've tried this several times it doesn't work. I've reset phone. I've deleted and tried readding.I've done everythi… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have been trying to log inn and I cannot it comes back with
I have been trying to log inn and I cannot it comes back with Wrong Email Wrong password ***** Well that is my email and my password ***** don't know what to do please help thank you… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
The one with the problem is an AOL one They locked me
The one with the problem is an AOL one They locked me out because suspicious activity was detected and I had noticed it too. It's an address I've had for many years and has a lot of folders saved in i… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I recently could not log in to the internet. My password XXXXX
I recently could not log in to the internet. My password XXXXX refused and had to be reset by Bt Yahoo. When I was reconnected, I found that all emails in my inbox had disappeared and so too had 2 fol… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Suddenly I find that I cannot send emails from iPad or iPhone
Suddenly I find that I cannot send emails from iPad or iPhone but could receive them. That was yesterday. Now on my iPad it would appear that I cannot receive them and the INBOX is blank. What do I do… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot access my new Gmail account. I know the password is
I cannot access my new Gmail account. I know the password ***** ***** but Im told it's not. Help… read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
I have had an sbcglobal.net account for years. Since last friday,
I have had an sbcglobal.net account for years. Since last friday, I have not been able to log in to my account using my user name and password. After 3 hours with At&T both online and on the phone, it… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x