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I have been trying to renew an Apple password as none that I…

Customer Question
I have been trying...

I have been trying to renew an Apple password ***** none that I put in are accepted. what can I do to get a nw Apple Password?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Not sure as a tech specialist changed my computer drastically without tlling me.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Putting in new passwords. No matter what I put in as a new password ***** keep getting told I have one somewhere and to use it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really. I have an old dell computer.

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
12/22/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Did you the existing Apple ID purchase any app or other product online? Do you have any access to the email address you used for Apple ID?
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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