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Trying to change my email address. Myold email is no longer…

Customer Question
Trying to change my...

Trying to change my email address. Myold email is no longer active

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Tried to reset on line no luck I can't remember my old password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just want to reset my password ***** new email address witch is***@******.***

Submitted: 7 months ago.Category: Email
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Answered in 8 minutes by:
12/22/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Customer reply replied 7 months ago
2 or 3 months
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Can you tell me what service this is on please?

Ask Your Own Email Question
Customer reply replied 7 months ago
Recently, we received several requests to gain access to***@******.***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.
Email technician: Kris Rodgers, IT Manager replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

Ask Your Own Email Question
Customer reply replied 7 months ago
Thanks Kris I contacted AT&T and was finally able to regain access to my old email address. So hopefully this will solve my prob. Chuck W
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