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Locked out of my account how do I unlock. Message says too…

Customer Question
Locked out of my...

Locked out of my account how do I unlock. Message says too many attempts leave af ew hours.

Technician's Assistant: Are you logged into your email account on any other devices?

I don't think so.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but the email to send to is an old xtra one

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It happened when an account action required message received. I wasn't able to successfully change password ***** now can't get in.

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/22/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,847
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please first clarify which email provider it is? Microsoft, Google or Yahoo?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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