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Yesterday I lost the ability to send emails as they just say…

Customer Question
Hi Pearl. Yesterday I...

Hi Pearl. Yesterday I lost the ability to send emails as they just say in my outbox. I could receive emails but now it appears that those 4 emails are preventing me from accessing my big pond email account totally.

Technician's Assistant: Are you logged into your email account on any other devices?

I do not believe so. My iPad is switched off and I have WiFi and mobile data off.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Possibly have questions but no doubt my mobile would be the phone #.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can receive my Gmail emails it's just my bigpond ones that I can't get on to.

Submitted: 8 months ago.Category: Email
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Answered in 3 minutes by:
12/22/2017
Email technician: Sandy, Computer Specialist replied 8 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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Email technician: Sandy, Computer Specialist replied 8 months ago

Can you please tell me if you're facing this issue on the laptop computer or iPad?

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Customer reply replied 8 months ago
Laptop
Customer reply replied 8 months ago
Last time I went down this road I paid several hundred dollars for a fix and the problem wasn't fixed
Email technician: Sandy, Computer Specialist replied 8 months ago

Okay. I will help you over secure remote session and fix it while you stay in front of it.

May I connect with you over secure remote session and fix/check the issue directly?

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Customer reply replied 8 months ago
No I haven't got the time to sit in front of my laptop at present thanks
Email technician: Sandy, Computer Specialist replied 8 months ago

Please add this page to bookmarks/favorites once.

Once you are ready to work with me,please let me know on this page.

OR if you have a landline number, I can call on that.

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