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My password was changed by gmail technician when I reported…

Customer Question
My password ***** changed...

My password ***** changed by gmail technician when I reported being hacked last week and now I can't access my email address.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes my mobile phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I should have but when reported earlier today, I have received email from gmail reference from accounts support #8 - 9795000020543 that asks me to visit account recovery form. When I go to that site I just repeat the process with no outcome

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My backup email is***@******.*** and Mobile phone Number is ***** 72527

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/22/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,978
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please whonwas the Gmail technician? Of JustAnswer? Or someone called you claiming they were Google ?
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Category: Email
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