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Cannot log into gmail using thunderbird get gmail error My…

Customer Question
Cannot log into gmail...

Cannot log into gmail using thunderbird get gmail error https://support.google.com/mail/answer/78754

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My cellphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes! Thunderbird gives option to add/change password ***** that doesn't work weither

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This worked until Wednesday

Submitted: 6 months ago.Category: Email
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Answered in 19 minutes by:
12/21/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access your Gmail account using a web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
I am using a PC with Windows 10
I can access Gmail account using browsers (Chrome/Firefox/Edge)
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($10) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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Customer reply replied 6 months ago
I am using a PC with Windows 10
I can access Gmail account using browsers (Chrome/Firefox/Edge)Sure. Let's try that
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you. Please give me a moment, I will send you a formal offer of remote access.

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Email technician: Jess M., Computer Support Specialist replied 6 months ago

I just sent you the formal offer of remote access for a minimal fee. Please accept it so that we can start the remote session.

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Customer reply replied 6 months ago
No thanks. Just remembered I have unused subscription with another service provider. Im going to try thst tomorrow.Thanks again!
Email technician: Jess M., Computer Support Specialist replied 6 months ago

You're welcome.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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