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Since I was hacked early December, most of my mail goes

Customer Question
Since I was hacked...

Since I was hacked early December, most of my mail goes directly to archive! how can i change that? I wish for "mail" to go to the INBOX!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Both

Technician's Assistant: What troubleshooting have you tried?

Asked people & they have no idea. one person said to contact Yahoo & this is first positive step - chatting with you. Very hard to find spot to get concrete answers

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there anything else I should do since hacking occurred besides changing the Yahoo p w?

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
12/21/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

Do you access your emails at the Yahoo website or using any email program, e.g. Outlook, Windows Mail?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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