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When I change to aol shield I lost my e-mail address. when I…

Customer Question
When I change to...

When I change to aol shield I lost my e-mail address***@******.***. when I try to reestablish my my address it indicated that it already existed. I was made to make a new address turnatwindsor36.com. Now I cannot get to my former e-mail mail.What should I do.

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

No

Technician's Assistant: Are you checking your AOL mail in your browser or using an email client (such as Outlook)?

No, I am not really savvy to what you are telling me.

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
12/21/2017
Email technician: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Are you logging in with the aol software or going to www.aol.com to sign in?

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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