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Can't get my mail ([email protected]) On my computer and…

Customer Question
Can't get my mail...

Can't get my mail (*****@******.***)

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

On my computer and my phone- I deleted my email app on my phone and then reinstalled. no receiving no mail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I trying reseting or changing my password,,duh

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO please just fix me

Submitted: 9 months ago.Category: Email
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Answered in 3 minutes by:
12/21/2017
Email technician: Richard, Email Systems Specialist replied 9 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,261
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the exact message you get when you fail to sign into your account?

Please let me know

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Customer reply replied 9 months ago
I need to reset my password, but don’t know the security question
Email technician: Richard, Email Systems Specialist replied 9 months ago

Do you still have access to the recovery email address you set when you created the account?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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