Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Just installed updates on wife's i6 telephone. She

Customer Question
Just installed updates on...

Just installed updates on wife's i6 telephone. She registered her fingerprint but now the phone will not accept the print and asks for password ***** she does not know. How do we proceed?

Technician's Assistant: Are you logged into your email account on any other devices?

Yes - the computer on which I am speaking to you.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that is it.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
12/21/2017
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,834
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you registered the fingerprint you will also have set a passcode, you cannot recall what this was?

Please let me know

Ask Your Own Email Question
Customer reply replied 4 months ago
No - have no recollection of setting a password
Customer reply replied 4 months ago
Nothing more to add
Email technician: Richard, Email Systems Specialist replied 4 months ago

Ok, can you hold the power and home buttons for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if it then accepts the fingerprint please

Ask Your Own Email Question
Customer reply replied 4 months ago
Got message: telephone disabled try again in one hour.
Email technician: Richard, Email Systems Specialist replied 4 months ago

Ok, please now try in an hour and let me know the results

I will be here waiting.

Ask Your Own Email Question
Customer reply replied 4 months ago
I tried this many times - phone message progressed from one minute to 5 minutes to15 minutes and now to one hour.
Email technician: Richard, Email Systems Specialist replied 4 months ago

ok, the only other option then is a full reset of the phone

Do you have a windows or mac computer available there?

Ask Your Own Email Question
Customer reply replied 4 months ago
Windows
Email technician: Richard, Email Systems Specialist replied 4 months ago

Thanks

You will have to reset the iPhone, there is no other way to remove this.

To do the reset

Connect the phone to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPhone in recovery mode..."

Click Restore Phone, let this complete and it should now work

Let me know the results please

Thank you

Ask Your Own Email Question
Customer reply replied 4 months ago
Having to down load iTunes - looks like it will take some time...
Email technician: Richard, Email Systems Specialist replied 4 months ago

Ok, let me know how you go or if you hit any issues please

Ask Your Own Email Question
Customer reply replied 4 months ago
Cannot get iTunes on my hp computer - downloaded twice but it disappears!!
Email technician: Richard, Email Systems Specialist replied 4 months ago

Please look for the file in your downloads folder, it will be there.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Ask Your Own Email Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,834
44,834 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to get into my ipod but the set up i used is a
I am trying to get into my ipod but the set up i used is a different email that i havent used in a few yesrs so now i cant use my ipod any other way of getting into it plz … read more
Jon
Jon
Bachelors Degree
596 satisfied customers
Just set up new gmail address. However, I would continue to
Just set up new gmail address. However, I would continue to use the gmail address that I use for my Android phone. Android gmail address: philsumm2. New gmail adddress: philsumm000. … read more
Moses C
Moses C
Bsc
584 satisfied customers
I am looking for the link to claim my slip refund, Gmail,
I am looking for the link to claim my Green slip refund … read more
Moses C
Moses C
Bsc
584 satisfied customers
Im trying to set up my daughters pc to run chrome using her
Im trying to set up my daughters pc to run chrome using her email id … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
Dzauza please tell me in regar my pass word my user name can
Dzauza please tell me in regar my pass word my user name can you help me please O can't word with we my pass word ANd user name I need you help real bad ******** *******… read more
George Sibiya
George Sibiya
PhD
253 satisfied customers
Everybody that sends me email is getting a message that
Everybody that sends me email is getting a message that their email did not go thru even though I am getting their email. This started happening about the same time my husband renewed his GoDaddy acco… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
I have an incredimail account .Was for. Optus.I have
Hi , I have an incredimail account .Was for***@******.*** … read more
Richard
Richard
Email Systems Specialist
44,834 satisfied customers
I can't get to my email. Outlook. No i can open up my email
I can't get to my email JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: outlook JA: Are there any antivirus or firewall settin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I'm having trouble accessing my Gmail account. The password
Hi. I'm having trouble accessing my Gmail account. The password ***** usually use is not being accepted so the prompts send me to my phone number then to my back up email which is no longer active and… read more
Richard
Richard
Email Systems Specialist
44,834 satisfied customers
Have been UNABLE To get to my e-mail for 3-4 days now. Told
Have been UNABLE To get to my e-mail for 3-4 days now. Told they … read more
Cody
Cody
Computer Science
2,176 satisfied customers
Earlier this evening I could send mail and it says Mail will
Earlier this evening I could send mail and it says Mail will be located in your outbox becausel cannot mail server does not accept relaying … read more
Richard
Richard
Email Systems Specialist
44,834 satisfied customers
I received this email: If you wish to Terminate your Email
I received this email:If you wish to Terminate your Email Address, you can Sign Up for a new Gmail mail account.For further help please contact by replying to this mail.Regards, Gmail! Account Service… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I am trying to figure out how to recall an email I have sent
Hi there, I am trying to figure out how to recall an email I have sent and I am having troubles doing so It has been sent through an email created by godaddy … read more
Sheri
Sheri
Bachelor\u0027s Degree
433 satisfied customers
I am trying to import my gmail contacts into Photoshop
I am trying to import my gmail contacts into Photoshop elements organizer and it seems I do not have the right password ***** Google, although I am up and running in Google now. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
When I change my password,it gets 're set and I can't get
When I change my password,it gets 're set and I can't get in … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
92 satisfied customers
My Hue app says the lights have no internet connection, and
My Hue app says the lights have no internet connection, and the internet light on the bridge is flashing … read more
Sheri
Sheri
Bachelor\u0027s Degree
433 satisfied customers
I keep getting a message on my i phone to Enter a Password
I keep getting a message on my i phone to Enter a Password ***** a disconnected email account in my settings, I have forgotten the password. … read more
Richard
Richard
Email Systems Specialist
44,834 satisfied customers
I have just set up two-step verification for one of my Gmail
I have just set up two-step verification for one of my Gmail accounts. Do I have to repeat the process for my second Gmail account and also my Google drive account? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x