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I installed PC Matic & now I can't access my Email via the…

Customer Question
I installed PC Matic...

I installed PC Matic & now I can't access my Email via the link I set up to Thuenderbird via Gmail. I had to change my password ***** Gmail & now unless I change security I can't read my mail. Also I can't send messages now? How do I correct the link?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have the question what is my father's middle name

Submitted: 7 months ago.Category: Email
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Answered in 13 minutes by:
12/21/2017
Email technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
OK
Customer reply replied 7 months ago
Before I answer what will the total cost be? Is that a total of $5 + $39 ($44) or more?
Email technician: Cody, Senior Systems Administrator replied 7 months ago

44 plus I'll send you an offer now

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Customer reply replied 7 months ago
Sorry but I'll have to try to fix it myself. I didn't realize I was going to have to pay anything when I first asked the question. I already have given you my PayPal & feeling very uneasy about that. Goodbye
Email technician: Cody, Senior Systems Administrator replied 7 months ago

ok

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