Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can sign on to my e-mails but they will not open

Customer Question
I can sign on...

I can sign on to my e-mails but they will not open

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
12/21/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which email program you are using?

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I want my old e-mail back of instead of carmenmu because I
I want my old e-mail back of***@******.*** instead of carmenmu***@******.*** because I have my messages on***@******.*** and not at***@******.***. Can I have my old e-mail. … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
I cannot access my e mails after signing into Google. What
I cannot access my e mails after signing into Google. What is the problem and how do I resolve it. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I click on AOL Shield, and I can't open my e-mails. I tried
I click on AOL Shield, and I can't open my e-mails. I tried to sign up as instructed on line, but it didn't work. Why can't I open my e-mails anymore? … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
I cannot access my Email account -***@******.***. Password
I cannot access my Email account -***@******.***. Password ***** been FElaine3202 since opening the account. When I try to sign I am asked if my account j....39.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I get my e-mail just fine but I cant open any of them, I click
I get my e-mail just fine but I cant open any of them, I click on them and nothing hAppens… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need you to call me back at ***-***-**** . I lost all my
I need you to call me back at ***-***-**** . I lost all my messages in yahoo mail and am unable to e-mail under compose so lost all my e-mails I have saved. My e-mail is *****@******.***… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I thought I was adding an e-mail account for my wife but now
I thought I was adding an e-mail account for my wife but now I can't access my e-mail no matter what I try to do her e-mail comes up. I have my e-mail in favorites but if I click it hers opens. What d… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Why am I having trouble getting my mail? It will go other
Why am I having trouble getting my mail? It will go other places but it is VERY slow giving me my mail, which [email protected]… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
what amI doing wrong? I justwante to e-maill my regular
what amI doing wrong? I 'just'wante to e-maill my regular e=mail ([email protected]) andwas confrontewith all this aol new busisness......please cancel all this! I just want to send my usual e-maill (XXXXX… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Had g mail account and was unable to open. Kept getting sign
Had g mail account and was unable to open. Kept getting sign up application page. Tried to fill out with old e-mail application & got message that the users name (my old one) was used. Put in a new su… read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
My office manager sent me an e-mail and it did not show up
My office manager sent me an e-mail and it did not show up min outlook. When I opened ie and typed in verizon.net and signed in that way it was there. hOW CAN i GET ALL MY E-MAILS IN OUTLOOK? ALAN SHE… read more
Juliene McKesson
Juliene McKesson
Computer Systems Analyst-Consultant
Master\u0027s Degree
3 satisfied customers
I can not open my yahoo e-mail. I am logged in and can see
I can not open my yahoo e-mail. I am logged in and can see the e-mail but when I select to open nothing happens.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I did not understand dthat I was changing my e-mail account.
I did not understand dthat I was changing my e-mail account. How do I go back [email protected] and have all of my messages and contacts… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
My e-mail address [email protected] Somebody hacked
My e-mail address [email protected] Somebody hacked into my e-mail account and sent an e-mail to my boss using my e-mail address and I lost my job. I called a computer technician and he cleared the c… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I had a yahoo mail account & tried to create a 2nd account
I had a yahoo mail account & tried to create a 2nd account but in doing so lost the 1st account. Can I reverse the process & just keep my 1st account without lossing any of the e-mails & contacts?… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
When I open the msn homepage and click on the hotmail sign
When I open the msn homepage and click on the hotmail sign in the sign in page doesn't load; there is nowhere for me to type in my email or password. How can I log on to check my e-mail? It's been hap… read more
Cris
Cris
62 satisfied customers
When I try to open my verizon page to access my e-mail account
When I try to open my verizon page to access my e-mail account it keps opening additional pages and will not open the my verizon page with I.E. All my other sites are operating properly and I can acce… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
i cant get into my e-mail. my address is [email protected] yahoo.com.
i cant get into my e-mail. my address is [email protected] yahoo.com. please help me to get in. i know my password.… read more
Computer Expert
Computer Expert
Network Engineer
Bachelor\u0027s Degree
593 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x