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I think my msn has been compromised I contacted the helpline…

Customer Question
I think my msn...

I think my msn has been compromised I contacted the helpline by telephone they checked my computer and said I have worm but wanted to sell me a support package starting at 299dollars to put it right I ended the conversation immediatly

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I think my msn account has been compromised and are using my wifes pad to contact you I telephoned the support service who after checking my laptop I had a worm but wanted to sell me a support package for 299 dollars I immediately ended the conversation is this right

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

The problem started when accessing my emails 2 days ago on my laptop a advert from outlook kept preventing access after the password ***** when I tried to clear it said I had requested new security and access was denied until 20/02/18

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

The.devise is a dell laptop

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/21/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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