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My email is not coming through, not downloading. Gmail. On…

Customer Question
My email is not...

My email is not coming through, not downloading

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On computer and tablet

Technician's Assistant: What troubleshooting have you tried?

None, tried to call support but keeps saying the number can't go through

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That is mainly it. can't get email for 2 days now

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/21/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to login to your Gmail on a web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 8 months ago
I use Mac and yes I can still login but no mail comes through
Customer reply replied 8 months ago
No I don’t want oanyone connected to my computer. Are you with google if not why am I talking to you
Email technician: Jess M., Computer Support Specialist replied 8 months ago

Thank you for writing back. I am not from Google. You are contacting us here at JustAnswer and I can fix your issues. Google has no real time live person support.

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Customer reply replied 8 months ago
they do I talk to one today though I was text with one now. Send me my money back.
Email technician: Jess M., Computer Support Specialist replied 8 months ago

OK. Please contact our customer service for refunds.

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Customer reply replied 8 months ago
how do I do that. Where are you located what city country
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, this is Bing, let me fix it for you.

> my email is not coming through, not downloading

Please let me know how you access your Gmail, via web using a browser? Or using an app on a device or computer?

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Customer reply replied 8 months ago
You didn’t answer my question
Email technician: bbao, IT Consultant replied 8 months ago

I need to clarify what happened first. Please let me know:

how do you access your Gmail, via web using a browser? Or using an app on a device or computer?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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