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I downloaded the google ap to my iPhone and now I cannot…

Customer Question
I downloaded the google...

I downloaded the google ap to my iPhone and now I cannot access my email

Technician's Assistant: Are you logged into your email account on any other devices?

My home computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think so...

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Phone

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/21/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,974
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> now I cannot access my email

From your iPhone or home computer or any device?

Did you try visiting mail.google.com to access your Gmail messages via web to confirm you have the correct credential?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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