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It's my apple ipad. Can't get into my ipad. Said it's

Customer Question
It's my apple ipad...

It's my apple ipad. Can't get into my ipad. Said it's disabled

Technician's Assistant: When did you last change your password ***** Apple ID?

Didn't It said to download aplle app

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No don't know what to do

Submitted: 6 months ago.Category: Email
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Answered in 11 minutes by:
12/21/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPad in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPad which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPad.

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Category: Email
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