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We are trying to log into Paypal. We are having trouble

Customer Question
We are trying to...

We are trying to log into Paypal. We are having trouble because they are using the wrong email address and so transactions are going through using an incorrect debit card.

Technician's Assistant: Are you logged into your email account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The problem is that Paypal is using the wrong email address for me. We have the password ***** it.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Our problem is really with Paypal. For some reason they have 2 emails for a Paypal account used through ebay. The problem is they are using an email that hasn't been used for Paypal before. i just want to cancel that email with them, though I use the email for my law practice emails so I don't want to cancel that email for my business correspondence.

Submitted: 9 months ago.Category: Email
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Answered in 2 hours by:
12/21/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,159
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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