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I down remember any of the pass word or recovery questions…

Customer Question
I down remember any...

I down remember any of the pass word or recovery questions anymore it been so long.it wouldn't matter to much but my phone is attached to it and I can't use my phone and I can afford to change my phone.I need home to get my account.

Technician's Assistant: Are you logged into your email account on any other devices?

No mam.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone lynced to it is in recovery mode and it has been to long sense I set it all up.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That will do it I believe.

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
12/21/2017
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you are using an Android phone on a Google account with lost password?

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Customer reply replied 6 months ago
I need to access my google account ,gmail.
Email technician: bbao, IT Consultant replied 6 months ago

Sorry for replying late as I was in a few meetings.

Please get a computer and visit mail.google.com via web using any browser, let me know if you can log on there using a password (the most possible one as you remember).

If not, please do NOT guess and do NOT keep trying wrong passwords as basically Google will think it is a kind of attack to their user account. Please come back here and let me your email address, let me guide you to reset it in an proper manner.

Please do update the results. Thanks.

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Customer reply replied 6 months ago
OK I will go to my library. Be about twenty minutes.
Email technician: bbao, IT Consultant replied 6 months ago

Do you know a phone number ending with "35"? Do you have access to the number?

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Customer reply replied 6 months ago
that is my phone linked to my account. But I can't use it anymore until I get back into my gmail account.
Email technician: bbao, IT Consultant replied 6 months ago
> But I can't use it anymore until I get back into my gmail account.
Because the Android phone is not working?
You don't need to be sopped here, you just need to remove the SIM card from the Android phone the put the SIM card into another working phone, the you can receive Google verification code!
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Customer reply replied 6 months ago
Ok
Customer reply replied 6 months ago
I will try that soon as I get home.
Email technician: bbao, IT Consultant replied 6 months ago
Unplugged the SIM card from the dead phone and put it in working phone to receive or get ready to receive Google's verification code?
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Customer reply replied 6 months ago
I tried that and it done nothing.
Email technician: bbao, IT Consultant replied 6 months ago

Will call you in 1 hour to guide. Thanks

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Customer reply replied 6 months ago
OK thanks.
Email technician: bbao, IT Consultant replied 6 months ago

Hello, can you please leave your number in the private Contact Info area again? Thanks.

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Email technician: bbao, IT Consultant replied 6 months ago

As discussed, please update once the old phone number is ***** in a new phone. Thanks.

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bbao
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Category: Email
Satisfied Customers: 1,812
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