Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

TRYING TO SIGN TO MY GMAIL ON THIS COMPUTER BUT DOES NOT…

Customer Question
TRYING TO SIGN TO...

TRYING TO SIGN TO MY GMAIL ON THIS COMPUTER BUT DOES NOT WORK EVEN WITH MY TEXT SIGHN

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I have been trying for more than an hour

Technician's Assistant: What troubleshooting have you tried?

Allt\ the sing in another way

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am log on with my phone now but cat open my comouter log in

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 25 minutes by:
12/21/2017
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 7 months ago

May I know what is exactly happening when you are trying to access Gmail in your computer?

Ask Your Own Email Question
Customer reply replied 7 months ago
I FORGOT THE PASSWORD ***** AND MY CELL PHONE CONFIRMATION IS NOT WORKING TO MAKE IT CONNECT.
Email technician: Aparna Indresh,
 replied 6 months ago

It sounds like you are unable to login to the gmail account, so in this case we can try to reset the password ***** click n this link: https://accounts.google.com/signin/recovery

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:

    • have a secondary email address specified for your Gmail account or

    • have not logged into your Gmail account for 5 days.

  2. Click Forgot password? on Gmail's log-in page.

  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.

  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or

  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:

    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.

  • Verification using a code (with 2-step authentication enabled for the Gmail account):

    • Depending on the verification methods set up for 2-step authentication, you can get a code from:

      1. an SMS text message received from Google

      2. an app (e.g. Google Authenticator)

      3. printed back-up codes.

    • Enter the phone number used for verification if prompted.

  • A phone number set up for account recovery in Gmail:

    • You will receive an SMS text message from Google that contains a verification code.

  • A secondary email address for Gmail account recovery:

    • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.

    • You may also be able to enter any current email address to receive a verification code.

  • A security question for Gmail password *****:

    • Type the answer to your recovery question following the question under Answer the security question you added to your account.

  • When you set up the account:

    • Enter the month and year when you created the Gmail (or Google) account.

If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass. If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Email
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

Aparna Indresh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I just opened an account and changed my pass word but when I
I just opened an account and changed my pass word but when I sighn into my email they keep saying I changed ny password ***** ago but I didn't havean account then. Now what do I do? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
My gmail messages have suddenly disappeared. The other day I
My gmail messages have suddenly disappeared. The other day I opened a new gmail acct.: ***@******.***. I did not close my other account: ***@******.***, but suddenly all of my amails have disappeared … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I am trying to get my gmail only to open up after a password
i am trying to get my gmail only to open up after a password ***** ***** and a two step verification code sent to my phone … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
Google routinely rejects my correctly typed password. I
Google routinely rejects my correctly typed password. I always have to claim that I have forgotten it, and then create a new password. This is especially likely when I log in from my backup laptop ins… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a new phone and I'm trying to sing into my google and
I have a new phone and I'm trying to sing into my google and gmail account and my old phone is broke and I can not get into my gmail account I need help I was trying to find an see if I can add my new… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Husband Les & I each have gmail accts - ellanjaydunn (Les),
Husband Les & I each have gmail accts - ellanjaydunn (Les), judithdunn001 (mine, Judith). I manage our computer housekeeping. Les is revenging (unsolicited) "Couldn't sign in" every 10 mins!! I have t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgot my password and it says I do not have enough
I have forgot my password ***** it says I do not have enough info to open … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a gmail account on my phone for work pourposes. ineed
i have a gmail account on my phone for work pourposes. ineed to get it on my labtop but i can not … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am locked out of my phone. Gmail says I'm signed in but
I am locked out of my phone. Gmail says I'm signed in but still I cannot get into my phone. Can you help?… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
1 satisfied customers
I'm losing my mind! Right now I'm having problems with
I've tried 50 times to renew a password ***** I can get in but I can't recall a date for when I set-up Gmail and htat's as far aas I can get.....doesn't like my answer … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I have a gmail account set up to text a G-xxxxxx code to my
I have a gmail account set up to text a G-xxxxxx code to my cellphone. I no longer have the phone and cannot add my gmail account to my new phone because it requires this security code to open my acco… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I haven't been able to log in for days. I can't remember my
I haven't been able to log in for days. I can't remember my email. When I go on it asks me to put my email in. I do that, then it asks for the last password ***** remember and i do that, then it send … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I am trying to access my gmail account - and I have been
I am trying to access my gmail account - and I have been locked out - have followed their recovery options - and now I get a message saying your account has been disabled - and they will not be able to send me a verification text until after 24 hours (next day) due to many attempts. Is this a common problem? … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Accidentally pressed "done" on Google gmail sign-in page, my
Accidentally pressed "done" on Google gmail sign-in page, my gmail account disappeared. Only a club account that i administer is visible. How do I get my personal gmail account to reappear on my Googl… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I cant get in to my gmail account have been trying for three
I can't get in to my gmail account have been trying for three days, would like some help. please… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My other email accounts have been hacked into many times. How
My other email accounts have been hacked into many times. How can I prtect mt current gmail account?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
For the last 2 days, I have been able to log in to my Gmail
For the last 2 days, I have been able to log in to my Gmail account without any problems, I have been able to update my calendar, but I am unable to get any of the messages in my inbox to open. Doesn'… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x